Meta’s AI agent for WhatsApp Business is now available globally Meta is making its Meta Business Agent, an AI customer support bot, globally available within WhatsApp to transform it into workflow software for small and medium businesses. The AI agent can answer customer questions, recommend products, book appointments, qualify leads, and reroute queries to humans when necessary. Meta plans to charge businesses for this AI agent, incorporating it into WhatsApp Business Premium subscription tiers and using a token-based model for larger enterprises.

• Meta’s customer support AI bot, Meta Business Agent, is now available globally within WhatsApp.
• The AI agent can answer customer questions, recommend products, book appointments, and qualify sales leads.
• Meta is testing features like daily chat briefings and insights, market research, and calendar management.
• Larger enterprises will be able to create custom agents that connect to platforms like Shopify and Zendesk.
• Businesses will be charged for the AI agent, with pricing integrated into WhatsApp Business Premium tiers and a token-based model for large businesses. Continue reading https://techcrunch.com/2026/06/03/metas-ai-agent-for-whatsapp-business-is-now-available-globally/